Last Updated: August 28, 2026

At General Makina ("Company", "we", "us", or "our"), accessible from www.general-makina.com.tr, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by General Makina and how we use it in compliance with global data protection standards (including EU GDPR).

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit our website, submit a quote request, or interact with our services, we may collect the following personal and technical information:

• Personal Identifiable Information: Name, email address, phone number, company name, and message details submitted through our contact and quote forms.
• Technical and Log Data: IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and click behavior for security and diagnostic purposes.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services,
• Process and respond to your product inquiries and quote requests,
• Improve, personalize, and expand our website content,
• Understand and analyze how you use our website to enhance user experience,
• Ensure site security and prevent fraud or malicious activities,
• Send you administrative or business-related communications.

3. Legal Basis for Processing Personal Data (GDPR Compliance)

If you are a visitor from the European Economic Area (EEA) or global markets, General Makina’s legal basis for collecting and using the personal information described in this policy depends on the data concerned and the specific context in which we collect it:

• Consent: You have given us permission to process your data (e.g., submitting a contact form).
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., website security, analytical improvements, and answering business inquiries).
• Legal Obligations: To comply with legal and regulatory requirements.

4. Third-Party Services and Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share anonymous or necessary technical data with trusted third-party service providers to operate our business efficiently:

• Google Analytics 4 & Google Ads: Used for analyzing web traffic, user acquisition, and advertising performance.
• JivoChat: Used to provide real-time online customer support.
• Embedded Content (YouTube): Pages on this site may include embedded videos that function similarly to visiting the third-party website directly.

5. Cookies and Tracking Technologies

General Makina uses cookies and similar tracking technologies to store visitors' preferences and measure website activity. For detailed information on the cookies we use and how to manage your cookie settings, please refer to our Cookie Policy.

6. Data Protection Rights

Depending on your location, you may have the following data protection rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data under certain conditions.
• The right to restrict or object to processing: You have the right to request that we restrict or cease the processing of your personal data.

To exercise any of these rights, please contact us using the details below.

7. Security of Your Data

The security of your personal data is important to us. We implement appropriate technical and organizational measures (including SSL encryption and secure servers) to protect your personal information against unauthorized access, loss, or alteration.

8. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Company Name: General Makina
• Address: Yazıbaşı Sanayi Bölgesi, Balkan Cad. 322 Sk. 29 Ekim Torbalı / İzmir / Türkiye
• Email: info@general-makina.com.tr